Reach the Reusables team when you need a hand. Choose the option that matches
how urgent your issue is.
🚨 Urgent support
Operations are down or blocked.
Phone: 1-844-655-6486
Email: support@reusables.com,
martin@reusables.com
Immediate response 8am–11pm EST, 7 days a week. Resolution time varies
by incident.
Use this for:
- Checkout app is not assigning containers
- Operations stalled due to product failure
- Any Reusables system not operational (hardware or software)
✉️ Non-urgent support
Questions and requests that can wait.
Email: support@reusables.com
Response within 2 business days.
Use this for:
- Ordering more containers, tags, or hardware
- Reuser issues (returns, payment disputes, etc.)
- Non-critical hardware or software issues (program still running)
- General questions
For common hardware and app problems, the Common Issues
quick-reference often resolves things in a couple of minutes.
When you reach out, include as much of the following as applies so we can
resolve it faster:
- Your location and the affected device (SRB #, checkout tablet, SRS)
- Reuser ID or phone number on the account (for reuser/checkout issues)
- Date and approximate time of the issue
- A brief description, with photos or video where helpful
- Steps you’ve already tried
Email support 
